Wellness
Wellness
Repeat business doubled, 14% profitability reclaimed within 3 months
THE CHALLENGE
Day spa company’s growth decreased due to an economic downturn
Leaders were experiencing challenges with managing employees
Even with decent sales activity, the company’s profitability was nearly zero
Owner was not making much money and was stressed out
THE SOLUTION
Made several changes to how the company provides its array of services
Rolled out a new client experience and rewards program
Provided leadership, priority management, and delegation training to leaders
Reduced expenses and implemented new budget plan
THE RESULT
Client referrals and repeat business doubled
Budget discipline garnered 14% profitability in just 3 months
Team dynamics improved drastically. Owner now has more time to work “on the business” and for herself personally, which has reduced stress and created a positive work environment