Electrical Contractor
Electrical Contractor
Operating expenses reduced by 41%, employee morale skyrockets
THE CHALLENGE
Family-owned business working extremely hard, but not making a net profit
Owners (2-brothers) had no formal training in how to run a business
Company was in chaos and the 12 employees were being micro-managed to ensure things were “done right”
Customer satisfaction was at all-time low as a result of not showing up on time and taking too long to get jobs done
THE SOLUTION
Created company vision, mission, purpose, strategy, and goals
Got organized with priorities, roles, and responsibilities for staff members
Instituted quality controls, processes, and procedures
Reduced expenses and implemented new budget plan
THE RESULT
Owners are adequately trained and more confident in business decision making & leadership functions
Streamlined inventory/asset management and reduced operating expenses by 41%
Employee morale/performance skyrocketed, received over 70 5-Star client reviews, and the business became profitable all in 5 months