Customer service skyrockets, 42% increase of high quality clients

Company grew too fast, could not scale adequately, and lost client opportunities as a result
Had an inexperienced leadership team
Routinely lost money on projects due to mismanagement
Staff was spread too thin, work was not prioritized, and quality continued to decrease

Created new, highly effective/efficient business model & organizational structure
Provided 1-on-1 professional development & leadership coaching/training for management staff
Developed 3-year strategic plan & roadmap
Established “best practices” and implemented repeatable processes & procedures across the firm

Minimized gaps & mistakes … company now runs like a well-oiled machine
Customer service skyrocketed & captured 42% increase in higher quality clients
Company successfully scaled, opened two additional offices, and surpassed original goals

Engineering