Public Service Performance Improves By 36%

New Mayor was elected, and new administration was hired to run a large city
Administration inherited a less than desirable situation due to the impacts of an economic downturn
Strategic vision for the city existed, but lacked departmental level clarity, plans, priorities, and resources
Teams were stuck in their ways and needed new/innovative approaches to overcome the challenges

Assessed the maturity and performance levels of organization
Held leadership offsites, team strategy execution workshops, public forums, and training events
Implemented new integrated plans and priorities, created accountability and transparency with teams, and mentored staff through the change management process
Instituted new programs, policies, and procedures benchmarked from BEST practices

City rebounded, grew, and flourished
Recognized with numerous awards for innovation and civic engagement
City government worked better as a synergetic organization and improved the performance of public services by 36%

City Government